Your questions? Our answers.
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Our products
Where are your products manufactured?
Where are your products manufactured?
We are proud to offer products that are truly made in France: La Glace is handcrafted near Nice, and Le Moelleux is made in Le Mans. Discover more in our Expertise section!
Are the recipes checked by a Veterinarian?
Are the recipes checked by a Veterinarian?
We have designed each of our recipes with Veterinarian Dr. Eric Charles, who has specialized in animal nutrition for nearly 40 years, to ensure that we contribute to your dog's well-being every day.
What does "human grade" mean?
What does "human grade" mean?
Our products are human-grade, meaning we use ingredients that meet human-grade standards. You can safely try our Moelleux or Ice Cream if you like (we did!).
Are food colorings safe for dogs?
Are food colorings safe for dogs?
We have chosen to work with food colorings such as spirulina, lemon, safflower, in order to offer a natural and healthy coloring to our products.
The Ice
Is the ice cream made in France?
Is the ice cream made in France?
Our ice cream is handcrafted by master ice cream makers near Nice. Find out more in our Expertise section.
Are the recipes checked by a veterinarian?
Are the recipes checked by a veterinarian?
We have designed each of our recipes with Veterinarian Dr. Eric Charles, who has specialized in animal nutrition for nearly 40 years, to ensure that we truly contribute to your dog's well-being.
Why give my dog ice cream?
Why give my dog ice cream?
Our Ice Creams actively contribute to hydrating your dog during periods of intense heat, as well as relaxing him throughout the year thanks to the licking action which releases endorphins and contributes to his well-being.
How much ice cream can I give my dog?
How much ice cream can I give my dog?
We recommend giving one Ice Cream per day to a dog weighing up to 10 kg and up to 3 Ice Creams per day for a dog weighing over 30 kg.
The Soft One
Is Le Moelleux made in France?
Is Le Moelleux made in France?
Our Moelleux is handcrafted by an exceptional artisan in Le Mans. Discover more in our Expertise section.
Are the recipes checked by a veterinarian?
Are the recipes checked by a veterinarian?
We have designed each of our recipes with Veterinarian Dr. Eric Charles, who has specialized in animal nutrition for nearly 40 years, to ensure that we truly contribute to your dog's well-being.
How much Moelleux can I give my dog?
How much Moelleux can I give my dog?
We recommend giving one Moelleux per day to a dog weighing up to 10 kg and up to 3 Moelleux per day for a dog weighing over 30 kg.
Specific needs
Are your products suitable for all types of dogs?
Are your products suitable for all types of dogs?
Our formulas have been designed to meet the specific needs of dogs of all ages, sizes, and breeds. However, some breeds, such as the English Setter, may exhibit symptoms similar to those of gluten intolerance. Therefore, we recommend consulting your veterinarian before offering them a Moelleux.
My dog is allergic to chicken, can he taste your products?
My dog is allergic to chicken, can he taste your products?
The roasted chicken flavor in our products is a flavoring made from plants by the MANE company, for exceptional palatability without any risk of intolerance.
My dog is overweight, can I give him your products?
My dog is overweight, can I give him your products?
Our snacks should be enjoyed in moderation and included as part of a healthy, balanced diet. However, our ice creams are particularly low in calories, with only 15kcal/100g—a healthy, hydrating, and low-calorie treat for an overweight dog!
Are your products suitable for all dogs?
Are your products suitable for all dogs?
Our formulas have been studied by a Veterinarian to meet the specific needs of dogs of all ages, sizes, and breeds. However, some breeds, such as the English Setter, may exhibit symptoms similar to those of gluten intolerance. Therefore, we recommend consulting your Veterinarian before offering them a Soft Treat.
Our points of sale
Where can I find your products?
Where can I find your products?
We are currently distributed in France, Belgium, Germany, and Switzerland. We invite you to fill out our contact form or send us an email at contact@delamour-paris.com to find our Ambassadors closest to you.
Delivery
Do you offer international shipping?
Do you offer international shipping?
We currently only deliver to mainland France (excluding Corsica). However, we also offer delivery in Belgium, Germany, Switzerland, and Austria. Fill out our contact form, specifying your location, and we'll find the best solution for you.
What should I do if my order has not arrived?
What should I do if my order has not arrived?
Fill out our contact form and we will get back to you within 24 hours to resolve the issue.
What should I do if the product I received is damaged?
What should I do if the product I received is damaged?
Fill out the contact form, specifying the difficulties you are experiencing, and we will try to find a solution adapted to your problem.
